Job Description

Studio Lead

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service.

They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Studio Lead – Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job Description

Instructor

JETSET Pilates Instructors motivate clients through 50-minutes, choreographed classes. They are responsible for guiding clients safely and effectively through our modern Pilates workout and showing them modifications and form corrections as needed. Instructors are expected to be able to provide support and encouragement to clients of varying skill levels. They embody the culture and brand to support a welcoming and engaging community. JETSET Pilates instructors are dedicated individuals who are invested in their team and the workout; they occasionally assume other duties as assigned and are expected to work early morning, evening, and weekend shifts as necessary.

They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Instructor – Duties and Responsibilities

• Embodies a friendly, outgoing, and passionate personality with a love for health, fitness, and the JETSET Pilates workout.
• Fosters a sense of community in the studio.
• Thrives in a fast-paced environment.
• Has previous fitness instructor experience – not required but preferred.
• Builds relationships inside and outside the JETSET Pilates community.
• Reliable and professional team player with a positive attitude.
• Comfortable leading a fast-paced class with music and high energy.
• Current CPR/AED certification required or ability to obtain.

Job Description

General Manager

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor. The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 20 classes each week. The General Manager is a multi-faceted role responsible for all aspects of studio performance and growth. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

General Manager – Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.